Polished Salon, Spa & Boutique

Covid-19 & 2021 Policies and Procedures
 

Services

Polished stands firmly behind all its services. If for any reason you are not satisfied with your service, please contact us immediately so we can remedy the situation. Adjustments will be honored for one week of the service date.

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Gift Cards

Gift cards are treated as cash. We are not responsible for lost or stolen gift cards. Gift card must be presented for redemption. No refunds will be given for gift card purchases.

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Retail

Retail items may be exchanged if unused, in original packaging, within 14 days of purchase. All returns or exchanges will be issued as product credit only.

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Appointments

Your appointments are very important to Polished. As a courtesy confirmation texts/e-mails are made 2-4 business days prior to scheduled appointments. However, if we are unable to reach you, please understand that it is your responsibility to remember scheduled appointment dates & times.

A charge card is necessary to reserve all appointments this will be held on file.  If you need to change or shorten your service time or cancel your appointment a less than 24-hour notice will result in a charge equal to 50% of the scheduled service amount. If you miss your appointment you will be charged 100% of the service amount.

We understand that sometimes being late is unavoidable. However, depending on the circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session but will receive remaining appointment time.