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Polished on Pleasant, founded in 1998, is an award-winning salon and spa located in historic Newburyport, Massachusetts, with over two decades of experience in professional beauty and wellness services. Since its inception, the establishment has evolved into a premier destination for curated skin and nail care, employing an extensive team of highly qualified specialists dedicated to delivering high-quality results in a welcoming, boutique environment.
Polished specializes in high-quality nail health, offering modern treatments such as Dazzle Dry—a revolutionary four-step system that dries in five minutes—and Gel-X extensions that prioritize the integrity of the natural nail. The salon also provides "Structured Gel" as a healthier alternative to traditional dip powder and acrylics. Their extensive pedicure menu includes the highly requested Mermaid pedicure and specialized aromatherapy treatments, ensuring comprehensive foot care.
In addition to nail care, Polished provides a wide range of advanced esthetic treatments. These include Microneedling (Collagen Induction Therapy), Vitamin C, and Retinol anti-wrinkle treatments designed to address hyperpigmentation and aging. The spa also offers a comprehensive acne regimen and clinical-grade chemical peels, using professional-grade products from GM Collin.
The spa uses a unique three-tier "Salon-Level System" to categorize its specialists by experience, certifications, and clinical outcomes. This system ensures guests can choose a provider who fits their specific needs and budget, ranging from Level 1 practitioners developing advanced skills to Level 3-certified specialists who mentor new team members.
Spa Level System
The primary goals of our Salon-Level System are to provide a career path of growth and achievement for team members and to offer several options for our guests to meet their diverse needs when it comes to salon services. Guests may choose the best fit from our team that complements their requests, from skill set to education and budget. Our website reflects the level two pricing. Please feel free to contact us to discuss your options.
The salon level system is a performance-based career path that categorizes stylists based on their experience, technical proficiency, and the demand for their time, allowing clients to choose services that align with their specific budget and hair care needs.
Level 1 Team members are developing their skills and knowledge beyond their schooling for licensure. Once the service providers build a steady clientele, as well as other techniques and additional services, they are promoted to the next level. The owner checks all the work.
Level 2 Team members have developed their knowledge, techniques, and application skills to provide clinical results. This individual has gone through additional training and certifications.
Level 3 Team members are advanced in all aspects of their skills. They are certified specialists and help train and mentor new team members.
Meet the Team
Robin P
Owner, Esthetician, Nailcare Specialist
Robin is the Owner of the salon, a Level 3 Nail Technician, and a licensed Esthetician whose passion for nail and skincare has been the foundation of her career. With a strong background in customer service and management, she founded the salon in 1998, creating a space where her dedication to beauty, wellness, and client care could thrive every day.
As a dual-licensed professional, Robin has used her extensive experience and training to grow the salon into a trusted destination for both nail and skincare services. She is deeply committed to ensuring that every client leaves feeling relaxed, refreshed, and truly cared for.
Robin continuously explores and introduces new techniques, products, and modalities focused on relaxation and overall well-being. She believes that ongoing education, professional growth, and embracing new challenges are essential to both personal success and maintaining a high standard of service for her team and clients alike.
Shannon S
Manager, Lead Esthetician
Shannon is the Lead Esthetician and Salon Manager, bringing over a decade of experience in the beauty industry and a deep commitment to personalized, results-driven care. She is passionate about helping clients look and feel their best through a thoughtful blend of education, advanced treatments, and holistic healing practices.
A Massachusetts Licensed Esthetician, Shannon holds additional certifications in nutritional skincare, acne treatments, chemical peels, dermaplaning, Gua Sha, and lymphatic massage. She is also trained in Reiki healing and continuously expands her expertise through ongoing education in professional product lines and innovative techniques.
Torrie N.
Esthetician, Nailcare Specialist
Torrie is a licensed Esthetician and Level 3 Nail Technician with over 25 years of experience in the beauty industry. Her extensive background allows her to deliver expert care across both nail and skincare services, with a strong focus on customized, results-driven treatments.
She specializes in tailored facials, waxing, and comprehensive skincare, and is certified in advanced techniques, including dermaplaning and microneedling. Torrie is passionate about continuing her education and deepening her understanding of skin health to better serve her clients.
Wendy M.
Nail care specialist
Wendy is a Level 3 Nail Technician whose commitment to her craft is reflected in her meticulous, detail-driven approach to nail care. She ensures every client receives personalized attention, leaving each appointment feeling refreshed, confident, and cared for. With her advanced experience, Wendy offers a wide range of services
Josephina G.
Nailcare Specialist
Josephina is a Level 2 Nail Technician known for her precision, creativity, and passion for modern nail design. Specializing in Gel-X extensions and intricate nail art, she combines technical skill with an eye for detail to create customized looks that elevate every client’s style.
Katherine K.
Nailcare specialist
Katherine is a Level 2 Nail Technician who brings a fresh perspective and a passion for detail to every appointment. With a strong foundation in nail care and classic techniques, she is dedicated to creating clean, polished looks that enhance each client’s natural style.